REFUND, RETURN & EXCHANGE POLICY
Madam M Enterprise (SA0342129-P) trading as Madam M, is a Malaysian based company whose mission is to help people get their dream kebaya sulam tradisional. Madam M is committed to provide the best product and service to our customers and this is reflected in our Refund, Return & Exchange Policy.
Our Refund, Return & Exchange Policy applies to all purchases made online at http://madam-m.co/ or through our authorized Madam M dropship.
Returns due to creases from shipping will not be accepted. Should the product is returned to us in unsaleable condition, Madam M reserved the right to refuse the return and the product will be send back to you.
Madam M are not liable on the return parcel until item reaches Madam M headquarters.
a) Customer Guarantees
If you believe an item is faulty, you may have rights to request for refund.
If there is a major failure with an item, you may choose a refund or exchange. If the failure is minor, we will replace the relevant item(s) within a reasonable time.
Madam M will require satisfactory proof of purchase before providing refund. A photo must be provided to the Madam Mteam supporting the claim.
b) Change of Mind
If you have simply changed your mind, we do not provide refunds.
Madam M will not entertain any personal reasons as such:
- Want to get the item for attending an event you have planned before hand.
- Ordered wrong color, wrong size, wrong collection, wrong quantity.
- Not suitable with the skin color.
- Unmatched with partner/ spouse.
- Accidentally made an order.
Madam M, at its absolute discretion, reserves the right not to offer an exchange or refund for change of mind.
c) Change of Address
Change of Address’s must be submitted within 3 hours of ordering with the subject ‘CHANGE OF ADDRESS’ to firstname.lastname@example.org
If the order was returned due to an incorrect address or the package was unclaimed, Madam M has the right to charge for the product to be re-shipped and not refundable.
d) Special Offer/ Pre-Order
Special offer such as campaign, promotion, sale is not refundable, changing of colour, size, item. All defects item(s) will be stated as defect and Madam M will not responsible for unsatisfactory condition.